/* Bandeja Alquila Ya. Diseño de la maqueta aprobada: Inter, verde #0B6B4F, fondo #F4F5F3. Contraste AA en todo el texto. */
@font-face {
  font-family: 'Inter';
  src: url('/fonts/inter-latin.woff2') format('woff2');
  font-weight: 100 900;
  font-display: swap;
}

:root {
  --verde: #0b6b4f;
  --verde-oscuro: #08513c;
  --verde-claro: #e7f3ee;
  --verde-sel: #f1f7f4;
  --verde-borde: #b9dccd;
  --fondo: #f4f5f3;
  --superficie: #ffffff;
  --borde: #e2e5e1;
  --borde-fuerte: #d5dad4;
  --tinta: #1b1f1d;
  --tinta-2: #3e4542;
  --suave: #5b635f;
  --ambar-fondo: #fdebd7;
  --ambar: #8a3b00;
  --ambar-borde: #c2570c;
  --nota-fondo: #fff7e8;
  --nota-tinta: #4a3300;
  --salida: #dcefe6;
  --salida-borde: #c4e2d3;
  --error: #9b1c1c;
  --error-fondo: #fdecec;
  --radio: 12px;
  --sombra: 0 1px 2px rgb(27 31 29 / 6%), 0 4px 16px rgb(27 31 29 / 5%);
  font-family: Inter, system-ui, -apple-system, 'Segoe UI', Roboto, sans-serif;
  color: var(--tinta);
  background: var(--fondo);
  line-height: 1.45;
  -webkit-text-size-adjust: 100%;
}

*, *::before, *::after { box-sizing: border-box; }
html, body { height: 100%; margin: 0; background: var(--fondo); }
body { font-size: 14px; font-feature-settings: 'cv11', 'ss03'; }
[hidden] { display: none !important; }
button, input, select, textarea { font: inherit; color: inherit; }
h1, h2, h3 { margin: 0; }
ul { list-style: none; margin: 0; padding: 0; }
a { color: var(--verde); }
a:hover { color: var(--verde-oscuro); }

/* Foco visible, doble anillo para verse sobre fondos claros y verdes. */
:focus-visible {
  outline: 3px solid var(--verde);
  outline-offset: 2px;
  box-shadow: 0 0 0 5px #fff;
  border-radius: 6px;
}
.btn-primario:focus-visible, .logo:focus-visible { outline-color: var(--tinta); }

.solo-lectores {
  position: absolute; width: 1px; height: 1px; margin: -1px; padding: 0;
  overflow: hidden; clip: rect(0 0 0 0); clip-path: inset(50%); white-space: nowrap; border: 0;
}
.saltar {
  position: fixed; top: -60px; left: 12px; z-index: 100; padding: 10px 16px;
  background: var(--tinta); color: #fff; border-radius: 8px; text-decoration: none; font-weight: 600;
}
.saltar:focus { top: 12px; }

/* ---------- botones y piezas ---------- */
.btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 8px;
  min-height: 40px; padding: 0 16px; border-radius: 10px; border: 1px solid var(--borde-fuerte);
  background: var(--superficie); font-weight: 600; font-size: 13.5px; cursor: pointer; white-space: nowrap;
  transition: background-color .15s, border-color .15s;
}
.btn:hover { background: var(--verde-sel); border-color: var(--verde-borde); }
.btn:disabled { opacity: .55; cursor: not-allowed; }
.btn-primario { background: var(--verde); border-color: var(--verde); color: #fff; }
.btn-primario:hover { background: var(--verde-oscuro); border-color: var(--verde-oscuro); }
.btn-sutil { border-color: transparent; background: transparent; color: var(--tinta-2); }
.btn-peligro { color: var(--error); border-color: #e7b9b9; }
.btn-grande { min-height: 46px; width: 100%; font-size: 15px; }
.btn-chico { min-height: 32px; padding: 0 12px; font-size: 12.5px; border-radius: 8px; }
.btn[aria-pressed='true'] { background: var(--verde-claro); border-color: var(--verde-borde); color: var(--verde); }

.pill {
  display: inline-flex; align-items: center; gap: 8px; padding: 6px 12px; border-radius: 999px;
  font-size: 12.5px; font-weight: 600; background: var(--verde-claro); color: var(--verde);
}
.pill::before { content: ''; width: 8px; height: 8px; border-radius: 50%; background: currentColor; }
.pill-aviso { background: var(--ambar-fondo); color: var(--ambar); }
.pill-mal { background: var(--error-fondo); color: var(--error); }
.pill .corto { display: none; }
::placeholder { color: var(--suave); opacity: 1; }

.chip {
  display: inline-flex; align-items: center; font-size: 11px; font-weight: 600; padding: 2px 8px;
  border-radius: 999px; background: #eef0ed; color: var(--tinta-2); white-space: nowrap;
}
.chip-etapa { background: var(--verde-claro); color: var(--verde); }
.chip-espera { background: var(--ambar-fondo); color: var(--ambar); font-weight: 700; }
.chip-etiqueta { background: color-mix(in srgb, var(--c, #3e4542) 13%, white); color: var(--c, #3e4542); }

input[type='text'], input[type='search'], input[type='password'], input[type='number'], input[type='color'], input[type='email'], input[type='tel'], input[type='date'], select, textarea {
  width: 100%; min-height: 40px; border: 1px solid var(--borde-fuerte); border-radius: 10px;
  background: #fff; padding: 8px 12px;
}
textarea { resize: vertical; line-height: 1.45; }
label { font-size: 12.5px; color: var(--suave); font-weight: 500; }
.suave { color: var(--suave); }
.error-linea { color: var(--error); background: var(--error-fondo); padding: 10px 12px; border-radius: 10px; margin: 0; font-weight: 500; }

/* ---------- acceso ---------- */
.acceso { min-height: 100%; display: grid; place-items: center; padding: 24px 16px; }
.acceso-tarjeta {
  width: min(100%, 400px); background: #fff; border: 1px solid var(--borde); border-radius: 20px;
  padding: 32px 28px; display: flex; flex-direction: column; gap: 10px; box-shadow: var(--sombra);
}
.acceso-tarjeta h1 { font-size: 22px; letter-spacing: -0.02em; }
.acceso-tarjeta p { margin: 0 0 6px; }
.acceso-tarjeta label { margin-top: 8px; }
.acceso-tarjeta .btn { margin-top: 16px; }
.logo {
  width: 32px; height: 32px; border-radius: 8px; background: var(--verde); color: #fff; font-weight: 700;
  font-size: 14px; display: grid; place-items: center; flex: none; letter-spacing: -0.02em;
}
.logo-grande { width: 52px; height: 52px; border-radius: 14px; font-size: 20px; margin-bottom: 6px; }

/* ---------- estructura ---------- */
.app { height: 100dvh; display: flex; flex-direction: column; min-height: 0; }
.cabecera {
  display: flex; align-items: center; gap: 16px; padding: 10px 20px; background: #fff;
  border-bottom: 1px solid var(--borde); flex: none;
}
.marca { display: flex; align-items: center; gap: 10px; margin-right: auto; min-width: 0; }
.marca-texto { display: flex; flex-direction: column; min-width: 0; }
.marca-nombre { font-weight: 700; font-size: 15px; letter-spacing: -0.01em; }
.marca-sub { font-size: 12px; color: var(--suave); white-space: nowrap; }
.buscar {
  display: flex; align-items: center; gap: 8px; background: var(--fondo); border: 1px solid var(--borde);
  border-radius: 10px; padding: 0 12px; height: 40px; width: min(100%, 380px); color: var(--suave);
}
.buscar:focus-within { border-color: var(--verde); background: #fff; }
.buscar input { border: 0; background: transparent; outline: none; min-height: 0; padding: 0; flex: 1; min-width: 0; font-size: 14px; color: var(--tinta); }
.buscar input:focus-visible { outline: none; box-shadow: none; }
.cabecera-estado { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }
.menu-cuenta { position: relative; }
.menu-cuenta summary {
  list-style: none; cursor: pointer; min-height: 40px; display: flex; align-items: center; padding: 0 14px;
  border-radius: 10px; border: 1px solid var(--borde-fuerte); font-weight: 600; background: #fff;
}
.menu-cuenta summary::-webkit-details-marker { display: none; }
.menu-cuenta summary::after { content: '▾'; margin-left: 8px; color: var(--suave); }
.menu-lista {
  position: absolute; right: 0; top: calc(100% + 6px); z-index: 30; min-width: 270px; background: #fff;
  border: 1px solid var(--borde); border-radius: 12px; box-shadow: var(--sombra); padding: 6px; display: flex; flex-direction: column;
}
.menu-item {
  text-align: left; border: 0; background: transparent; min-height: 42px; padding: 0 12px; border-radius: 8px; cursor: pointer; font-size: 14px;
}
.menu-item:hover { background: var(--verde-sel); }
.menu-item[aria-pressed='true'] { color: var(--verde); font-weight: 600; }
.banda-red { background: var(--ambar-fondo); color: var(--ambar); text-align: center; padding: 8px 16px; font-weight: 600; flex: none; }

.cuerpo { flex: 1; min-height: 0; display: grid; grid-template-columns: 220px 340px minmax(0, 1fr) 320px; position: relative; }
.nav, .lista, .ficha { background: #fff; min-height: 0; overflow-y: auto; }
.nav { border-right: 1px solid var(--borde); padding: 16px 12px; display: flex; flex-direction: column; gap: 4px; }
.nav-titulo { font-size: 12px; font-weight: 600; color: var(--suave); padding: 12px 8px 4px; margin: 0; }
.nav-titulo:first-child { padding-top: 4px; }
.nav-item {
  display: flex; align-items: center; justify-content: space-between; gap: 8px; min-height: 40px; padding: 0 10px;
  border: 0; border-radius: 8px; background: transparent; text-align: left; cursor: pointer; font-size: 14px; width: 100%;
}
.nav-item:hover { background: var(--verde-sel); }
.nav-item[aria-current='true'] { background: var(--verde-claro); color: var(--verde); font-weight: 600; }
.nav-n { font-size: 12px; color: var(--suave); font-weight: 500; min-width: 18px; text-align: right; }
.nav-item[aria-current='true'] .nav-n { color: var(--verde); }

.lista { border-right: 1px solid var(--borde); display: flex; flex-direction: column; }
.lista-cab {
  display: flex; align-items: center; justify-content: space-between; gap: 8px; padding: 14px 16px;
  border-bottom: 1px solid var(--borde); position: sticky; top: 0; background: #fff; z-index: 2;
}
.lista-cab h1 { font-size: 16px; font-weight: 700; letter-spacing: -0.01em; }
.seg { display: inline-flex; background: var(--fondo); border-radius: 9px; padding: 3px; }
.seg button { border: 0; background: transparent; min-height: 30px; padding: 0 12px; border-radius: 7px; font-size: 12.5px; font-weight: 600; color: var(--suave); cursor: pointer; }
.seg button[aria-pressed='true'] { background: #fff; color: var(--verde); box-shadow: 0 1px 2px rgb(0 0 0 / 10%); }
.items { flex: 1; }
.tarjeta {
  display: flex; flex-direction: column; gap: 6px; width: 100%; padding: 12px 16px; border: 0;
  border-bottom: 1px solid #eef0ed; border-left: 3px solid transparent; background: #fff; text-align: left; cursor: pointer;
}
.tarjeta:hover { background: #fafbfa; }
.tarjeta[aria-current='true'] { background: var(--verde-sel); border-left-color: var(--verde); }
.tarjeta.espera { border-left-color: var(--ambar-borde); }
.tarjeta-fila { display: flex; align-items: center; justify-content: space-between; gap: 8px; width: 100%; }
.tarjeta-nombre { font-weight: 600; font-size: 14px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.tarjeta.sin-leer .tarjeta-nombre { font-weight: 700; }
.tarjeta-hora { font-size: 12px; color: var(--suave); flex: none; }
.tarjeta-ultimo { font-size: 13px; color: var(--tinta-2); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.tarjeta-chips { display: flex; flex-wrap: wrap; align-items: center; gap: 6px; }
.badge-n {
  margin-left: auto; min-width: 20px; height: 20px; padding: 0 6px; border-radius: 999px; background: var(--verde);
  color: #fff; font-size: 11px; font-weight: 700; display: grid; place-items: center;
}
.favorita { color: #b07800; }
.vacio { padding: 32px 24px; color: var(--suave); text-align: center; margin: 0; }
.mas { margin: 12px 16px 16px; }

/* ---------- conversación ---------- */
.conv { display: flex; flex-direction: column; min-width: 0; min-height: 0; background: var(--fondo); }
.conv-vacia { margin: auto; text-align: center; color: var(--suave); padding: 24px; max-width: 320px; }
.conv-vacia strong { display: block; color: var(--tinta); font-size: 16px; margin-bottom: 6px; }
.conv-cab {
  display: grid; grid-template-columns: minmax(0, 1fr) auto; grid-template-areas: 'titulo botones' 'selects selects'; gap: 8px 12px;
  align-items: center; padding: 10px 20px; background: #fff; border-bottom: 1px solid var(--borde); flex: none;
}
/* En escritorio el contenedor de opciones no existe para la cuadrícula; en el teléfono se pliega tras «Opciones». */
.conv-opciones { grid-area: opciones; display: contents; }
.conv-mas { display: none; }
.conv-titulo { grid-area: titulo; display: flex; flex-direction: column; min-width: 0; }
.conv-titulo h2 { font-size: 16px; font-weight: 700; letter-spacing: -0.01em; overflow-wrap: anywhere; }
.conv-titulo span { font-size: 12px; color: var(--suave); }
.conv-botones { grid-area: botones; display: flex; gap: 8px; flex-wrap: wrap; justify-content: flex-end; }
.conv-selects { grid-area: selects; display: grid; grid-template-columns: minmax(0, 2fr) minmax(0, 3fr); gap: 16px; }
.campo-mini { display: flex; align-items: center; gap: 8px; font-size: 12px; color: var(--suave); min-width: 0; white-space: nowrap; }
.campo-mini select { min-height: 34px; padding: 0 8px; font-size: 13px; border-radius: 8px; width: 100%; min-width: 0; }
.campo-mini .asignar-fila { min-height: 34px; }
.volver { display: none; grid-area: volver; }
.conv-cab .btn { min-height: 36px; border-radius: 8px; font-size: 13px; }

/* Sin anclaje de desplazamiento: si no, una foto que termina de cargar mueve la vista y se pierde el «estar al final». */
.log { flex: 1; min-height: 0; overflow-y: auto; overflow-anchor: none; padding: 20px; display: flex; flex-direction: column; gap: 10px; }
.log > * { flex: none; }
.dia { text-align: center; margin: 6px 0; }
.dia span { font-size: 11.5px; font-weight: 600; color: var(--suave); background: #e9ece8; padding: 3px 12px; border-radius: 999px; }
.sistema { text-align: center; font-size: 12px; color: var(--suave); font-style: italic; margin: 2px 0; }
.fila-msg { display: flex; }
.fila-msg.sal, .fila-msg.nota { justify-content: flex-end; }
.burbuja {
  max-width: min(70%, 560px); padding: 10px 14px; border-radius: var(--radio); background: #fff; border: 1px solid var(--borde);
  font-size: 14px; line-height: 1.45; overflow-wrap: anywhere; box-shadow: 0 1px 1px rgb(27 31 29 / 4%);
}
.fila-msg.sal .burbuja { background: var(--salida); border-color: var(--salida-borde); border-bottom-right-radius: 4px; }
.fila-msg.ent .burbuja { border-bottom-left-radius: 4px; }
.fila-msg.nota .burbuja { background: var(--nota-fondo); border-color: #f0dcae; color: var(--nota-tinta); }
.burbuja.pendiente { opacity: .85; border-style: dashed; }
.burbuja-cab { display: block; font-size: 11.5px; font-weight: 600; color: var(--suave); margin-bottom: 4px; }
.fila-msg.nota .burbuja-cab { color: #7a5a14; }
.burbuja-texto { white-space: pre-wrap; margin: 0; }
.burbuja-estado { display: flex; flex-wrap: wrap; align-items: center; justify-content: flex-end; gap: 8px; margin-top: 6px; font-size: 11.5px; color: var(--suave); }
.burbuja-estado.mal { color: var(--error); font-weight: 600; }
.burbuja-estado.prueba { color: var(--ambar); font-weight: 600; }
.burbuja img { display: block; max-width: 100%; max-height: 320px; border-radius: 8px; }
.burbuja audio { display: block; width: min(100%, 300px); }
.adjunto-doc { display: inline-flex; align-items: center; gap: 10px; text-decoration: none; font-weight: 600; padding: 8px 10px; border: 1px solid var(--borde); border-radius: 10px; background: #fff; }
.adjunto-doc small { color: var(--suave); font-weight: 500; }
.adjunto-nota { font-size: 13px; color: var(--suave); font-style: italic; }
.cargar-previos { align-self: center; }
.ir-ultimo {
  position: absolute; right: 24px; bottom: 130px; z-index: 5; box-shadow: var(--sombra);
}

.sug-cerrada { margin: 0 20px 4px; padding: 8px 12px; border-radius: 10px; background: #e9ece8; font-size: 12.5px; color: var(--tinta-2); }
.compositor { padding: 10px 20px 12px; display: flex; flex-direction: column; gap: 8px; position: relative; flex: none; background: var(--fondo); border-top: 1px solid var(--borde); }
.compositor-fila { display: flex; gap: 10px; align-items: flex-end; }
.compositor-campo { position: relative; flex: 1; min-width: 0; }
.compositor textarea { min-height: 44px; max-height: 30vh; padding: 11px 12px; border-radius: 12px; box-shadow: 0 1px 2px rgb(27 31 29 / 5%); resize: none; overflow-y: auto; }
.compositor.es-nota textarea { background: var(--nota-fondo); border-color: #e8cf94; }
.compositor .btn-primario { min-height: 44px; padding: 0 20px; border-radius: 12px; font-size: 14px; }
.compositor-pie { display: flex; flex-wrap: wrap; align-items: center; gap: 6px 8px; font-size: 12px; color: var(--suave); }
.compositor-pie > label { margin-left: 6px; }
.compositor-ayuda { margin: -2px 0 0; font-size: 11.5px; color: var(--suave); }
.compositor-pie label { display: inline-flex; align-items: center; gap: 6px; color: var(--tinta-2); font-weight: 600; font-size: 12.5px; }
.compositor-pie input { width: 18px; height: 18px; min-height: 0; accent-color: var(--verde); }
.contador { margin-left: auto; font-variant-numeric: tabular-nums; }
.contador.pasado { color: var(--error); font-weight: 700; }
.rr-lista {
  position: absolute; left: 0; right: 0; bottom: calc(100% + 6px); z-index: 20; background: #fff; border: 1px solid var(--borde);
  border-radius: 12px; box-shadow: var(--sombra); max-height: 260px; overflow-y: auto; padding: 4px;
}
.rr-op { padding: 8px 10px; border-radius: 8px; cursor: pointer; display: flex; flex-direction: column; gap: 1px; }
.rr-op strong { font-size: 13px; color: var(--verde); }
.rr-op span { font-size: 12.5px; color: var(--tinta-2); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.rr-op[aria-selected='true'] { background: var(--verde-claro); }

/* ---------- ficha ---------- */
.ficha { border-left: 1px solid var(--borde); padding: 16px; display: flex; flex-direction: column; gap: 18px; }
.ficha h2 { font-size: 15px; font-weight: 700; }
.ficha h3 { font-size: 13px; font-weight: 700; color: var(--tinta-2); margin-bottom: 8px; }
.ficha-dato { font-size: 13px; color: var(--tinta-2); margin: 2px 0 0; }
.ficha-seccion { display: flex; flex-direction: column; gap: 8px; }
.ficha-nombre { display: flex; gap: 8px; align-items: flex-end; }
.ficha-nombre > div { flex: 1; display: flex; flex-direction: column; gap: 3px; }
.etiq-lista { display: flex; flex-wrap: wrap; gap: 6px; border: 0; padding: 0; margin: 0; }
.etiq-op { position: relative; }
.etiq-op input { position: absolute; opacity: 0; inset: 0; width: 100%; height: 100%; cursor: pointer; margin: 0; }
.etiq-op span {
  display: inline-flex; align-items: center; gap: 6px; font-size: 12.5px; padding: 5px 12px; border-radius: 999px; border: 1px solid var(--borde-fuerte);
  color: var(--tinta-2); background: #fff; font-weight: 500;
}
.etiq-op input:checked + span { background: color-mix(in srgb, var(--c) 14%, white); border-color: var(--c); color: var(--c); font-weight: 600; }
.etiq-op input:checked + span::before { content: '✓'; }
.etiq-op input:focus-visible + span { outline: 3px solid var(--verde); outline-offset: 2px; box-shadow: 0 0 0 5px #fff; }
.nota-ficha { font-size: 13px; line-height: 1.4; padding: 8px 10px; border-radius: 8px; background: var(--nota-fondo); color: var(--nota-tinta); margin: 0; }
.nota-ficha small { display: block; color: #7a5a14; margin-top: 3px; }
.reservas-pendiente { border: 1.5px dashed var(--borde-fuerte); border-radius: 12px; padding: 14px; color: var(--suave); font-size: 13px; }
.reservas-pendiente strong { display: block; color: var(--tinta-2); margin-bottom: 4px; }
.ficha-cerrar { display: none; }

/* ---------- aviso emergente ---------- */
.toasts { position: fixed; left: 50%; bottom: 20px; transform: translateX(-50%); z-index: 90; display: flex; flex-direction: column; gap: 8px; width: min(94vw, 460px); }
.toast {
  display: flex; align-items: flex-start; gap: 12px; padding: 12px 14px; border-radius: 12px; background: var(--tinta); color: #fff;
  box-shadow: 0 8px 28px rgb(0 0 0 / 22%); font-size: 13.5px;
}
.toast.mal { background: #6e1414; }
.toast p { margin: 0; flex: 1; }
.toast button { border: 0; background: transparent; color: #fff; font-weight: 700; cursor: pointer; min-height: 28px; padding: 0 6px; text-decoration: underline; }
.toast button:focus-visible { outline-color: #fff; }

/* ---------- configuración ---------- */
.dlg { border: 0; border-radius: 18px; padding: 0; width: min(96vw, 860px); max-height: 92dvh; box-shadow: 0 20px 60px rgb(0 0 0 / 30%); color: var(--tinta); }
.dlg::backdrop { background: rgb(15 20 18 / 50%); }
.dlg-in { display: flex; flex-direction: column; max-height: 92dvh; }
.dlg-cab { display: flex; align-items: center; justify-content: space-between; padding: 16px 20px; border-bottom: 1px solid var(--borde); }
.dlg-cab h2 { font-size: 18px; }
.dlg-tabs { display: flex; gap: 4px; padding: 10px 16px 0; border-bottom: 1px solid var(--borde); overflow-x: auto; }
.dlg-tabs button {
  border: 0; background: transparent; min-height: 40px; padding: 0 14px; font-weight: 600; color: var(--suave); cursor: pointer;
  border-bottom: 3px solid transparent; white-space: nowrap;
}
.dlg-tabs button[aria-current='true'] { color: var(--verde); border-bottom-color: var(--verde); }
.dlg-cuerpo { padding: 20px; overflow-y: auto; display: flex; flex-direction: column; gap: 18px; }
.tabla { width: 100%; border-collapse: collapse; font-size: 13.5px; }
.tabla th { text-align: left; font-size: 12px; color: var(--suave); font-weight: 600; padding: 6px 8px; border-bottom: 1px solid var(--borde); }
.tabla td { padding: 10px 8px; border-bottom: 1px solid #eef0ed; vertical-align: middle; }
.form-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(190px, 1fr)); gap: 12px; align-items: end; }
.form-grid > div { display: flex; flex-direction: column; gap: 4px; }
.form-grid .ancho { grid-column: 1 / -1; }
.caja { border: 1px solid var(--borde); border-radius: 14px; padding: 16px; display: flex; flex-direction: column; gap: 12px; background: #fcfcfb; }
.caja h3 { font-size: 14px; }
.check-fila { display: flex; flex-wrap: wrap; gap: 6px 16px; }
.check-fila label { display: inline-flex; align-items: center; gap: 6px; color: var(--tinta-2); }
.check-fila input { width: 18px; height: 18px; min-height: 0; accent-color: var(--verde); }
.acciones-fila { display: flex; gap: 8px; flex-wrap: wrap; }
.swatch { width: 14px; height: 14px; border-radius: 4px; display: inline-block; vertical-align: -2px; margin-right: 6px; }

/* ---------- escritorio mediano: ficha como panel lateral ---------- */
@media (max-width: 1279px) {
  .cuerpo { grid-template-columns: 200px 320px minmax(0, 1fr); }
  .ficha {
    position: absolute; top: 0; right: 0; bottom: 0; width: min(100%, 340px); z-index: 12; box-shadow: -8px 0 30px rgb(0 0 0 / 14%);
    transform: translateX(104%); visibility: hidden; transition: transform .22s ease, visibility 0s .22s;
  }
  .app[data-ficha='1'] .ficha { transform: none; visibility: visible; transition: transform .22s ease; }
  .ficha-cerrar { display: inline-flex; align-self: flex-end; }
}
@media (min-width: 1280px) {
  .btn-ver-ficha { display: none; }
}

/* ---------- teléfono: un panel a la vez ---------- */
@media (max-width: 899px) {
  .cabecera { flex-wrap: wrap; gap: 8px 10px; padding: 8px 12px; }
  .marca-sub { display: none; }
  .marca-nombre { font-size: 14px; }
  .buscar { order: 5; width: 100%; flex: 1 1 100%; }
  .cabecera-estado { order: 4; flex: 1 1 100%; }
  .cabecera-estado:not(:has(.pill:not([hidden]):not(.pill-ok))) { display: none; }
  .cabecera-estado .pill { font-size: 11.5px; padding: 4px 10px; }
  .pill .largo { display: none; }
  .pill .corto { display: inline; }
  .menu-cuenta summary { min-height: 36px; padding: 0 10px; }
  .app:not([data-panel='lista']) .cabecera { display: none; }
  .menu-lista { position: fixed; left: 12px; right: 12px; top: auto; min-width: 0; }
  .cuerpo { display: block; position: relative; overflow: hidden; }
  .nav {
    flex-direction: row; overflow-x: auto; overflow-y: hidden; border-right: 0; border-bottom: 1px solid var(--borde); padding: 8px 10px; gap: 6px;
    align-items: center; position: relative; z-index: 3;
  }
  .nav-titulo { display: none; }
  .nav-item { width: auto; flex: none; border: 1px solid var(--borde-fuerte); border-radius: 999px; min-height: 38px; gap: 8px; }
  .nav-item[aria-current='true'] { border-color: var(--verde-borde); }
  .cuerpo > .lista, .cuerpo > .conv, .cuerpo > .ficha { position: absolute; inset: 0; width: 100%; border: 0; box-shadow: none; transform: none; visibility: hidden; }
  .cuerpo > .lista { top: 55px; }
  .nav { height: 55px; }
  .app[data-panel='lista'] .lista { visibility: visible; }
  .app[data-panel='chat'] .conv { visibility: visible; z-index: 4; }
  .app[data-panel='ficha'] .ficha { visibility: visible; z-index: 5; }
  .app:not([data-panel='lista']) .nav { visibility: hidden; }
  .volver { display: inline-flex; }
  .conv-cab { padding: 6px 12px 8px; gap: 8px; grid-template-columns: auto minmax(0, 1fr) auto; grid-template-areas: 'volver titulo mas' 'opciones opciones opciones'; }
  .conv-mas { display: inline-flex; grid-area: mas; min-height: 36px; }
  .conv-mas[aria-expanded='true'] { background: var(--verde-claro); border-color: var(--verde-borde); color: var(--verde); }
  .conv-opciones { display: none; }
  .conv-cab.abierta .conv-opciones { display: flex; flex-direction: column; gap: 8px; }
  .conv-selects { grid-template-columns: 1fr; gap: 8px; }
  .campo-mini { justify-content: space-between; }
  .conv-titulo span { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
  .campo-mini select { width: 62%; }
  .conv-botones { justify-content: stretch; }
  .conv-botones .btn { flex: 1 1 auto; padding: 0 10px; }
  .log { padding: 12px; }
  .burbuja { max-width: 88%; }
  .compositor { padding: 8px 12px calc(10px + env(safe-area-inset-bottom)); }
  .compositor-ayuda { display: none; }
  .ir-ultimo { right: 12px; bottom: 120px; }
  .ficha-cerrar { display: inline-flex; align-self: flex-start; }
  .dlg { width: 100vw; max-width: 100vw; height: 100dvh; max-height: 100dvh; border-radius: 0; }
  .dlg-in { max-height: 100dvh; height: 100dvh; }
}

@media (prefers-reduced-motion: reduce) {
  * { transition: none !important; scroll-behavior: auto !important; }
}

/* ======================= Etapa 2 ======================= */
.panel { display: none; background: var(--fondo); min-height: 0; overflow-y: auto; grid-column: 2 / -1; }
.app:not([data-modo='bandeja']) .panel { display: block; }
.app:not([data-modo='bandeja']) .lista, .app:not([data-modo='bandeja']) .conv, .app:not([data-modo='bandeja']) .ficha { display: none; }
.panel-cuerpo { padding: 20px 24px 32px; display: flex; flex-direction: column; gap: 16px; max-width: 1500px; }
.panel-cab { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 12px; }
.panel-cab h1 { font-size: 22px; font-weight: 700; letter-spacing: -0.02em; }
.h3 { font-size: 14px; margin: 0 0 8px; font-weight: 700; color: var(--tinta-2); }
.enlace { border: 0; background: transparent; padding: 0; color: var(--verde); font-weight: 600; cursor: pointer; text-align: left; text-decoration: underline; text-underline-offset: 3px; }
.btn-peligro { color: var(--error); border-color: #e7b9b9; background: #fff; }
.aviso-caja { margin: 0; padding: 10px 14px; border-radius: 10px; background: var(--ambar-fondo); color: var(--ambar); font-weight: 500; }
.chips-fila { display: flex; flex-wrap: wrap; gap: 6px; align-items: center; }
.lista-simple { list-style: disc; padding-left: 20px; margin: 4px 0 8px; display: flex; flex-direction: column; gap: 2px; }
.caja-mini { padding: 8px 0 0; }

.filtros {
  display: grid; grid-template-columns: repeat(auto-fit, minmax(170px, 1fr)); gap: 12px; align-items: end; background: #fff;
  border: 1px solid var(--borde); border-radius: 14px; padding: 14px 16px;
}
.filtros-chicos { grid-template-columns: repeat(auto-fit, minmax(200px, 260px)); }
.campo-f { display: flex; flex-direction: column; gap: 4px; min-width: 0; }
.campo-f select, .campo-f input[type='date'] { min-height: 38px; }
.ancho-f { grid-column: span 2; }
.alinear-fin { align-self: end; }
.filtros > .acciones-fila { grid-column: 1 / -1; }
.filtros details summary { cursor: pointer; min-height: 38px; display: flex; align-items: center; padding: 0 12px; border: 1px solid var(--borde-fuerte); border-radius: 10px; font-weight: 500; color: var(--tinta-2); }

.tabla-scroll { overflow-x: auto; background: #fff; border: 1px solid var(--borde); border-radius: 14px; }
.tabla-contactos td, .tabla-contactos th { white-space: nowrap; }
.tabla-contactos td:nth-child(4) { white-space: normal; min-width: 160px; }
.tabla-contactos input[type='checkbox'] { width: 18px; height: 18px; min-height: 0; accent-color: var(--verde); }
.fila-sel { background: var(--verde-sel); }
.barra-masiva {
  display: flex; flex-wrap: wrap; align-items: center; gap: 10px 18px; padding: 12px 16px; background: var(--verde-claro);
  border: 1px solid var(--verde-borde); border-radius: 14px; position: sticky; top: 0; z-index: 4;
}
.masiva-grupo { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.masiva-grupo select { min-height: 34px; width: auto; max-width: 180px; padding: 0 8px; }
.paginacion { display: flex; align-items: center; justify-content: center; gap: 16px; padding: 4px 0; }

.stats { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 10px 20px; margin: 12px 0 0; }
.stats dt { font-size: 12px; color: var(--suave); }
.stats dd { margin: 0; font-size: 22px; font-weight: 700; letter-spacing: -0.02em; font-variant-numeric: tabular-nums; }
progress { width: min(100%, 260px); height: 12px; accent-color: var(--verde); vertical-align: middle; }
.muestra { margin: 4px 0; padding: 8px 12px; background: #fff; border: 1px solid var(--borde); border-radius: 10px; }
.dlg-ancho { width: min(96vw, 980px); }
.dlg-mini { width: min(94vw, 440px); }
.dlg-chico { max-height: none; }
.dlg-pie { display: flex; justify-content: flex-end; gap: 10px; padding: 14px 20px; border-top: 1px solid var(--borde); flex-wrap: wrap; }

/* embudo */
.kb-marco { position: relative; }
.kb-marco::after {
  content: ''; position: absolute; top: 0; right: 0; bottom: 14px; width: 56px; pointer-events: none; opacity: 0; transition: opacity .2s;
  background: linear-gradient(to right, rgb(244 245 243 / 0%), var(--fondo));
}
.kb-marco[data-mas='1']::after { opacity: 1; }
.kb-tablero { display: flex; gap: 12px; overflow-x: auto; padding: 4px 2px 14px; align-items: flex-start; scroll-snap-type: x proximity; }
.kb-columna { flex: 0 0 260px; scroll-snap-align: start; background: #ebeee9; border-radius: 14px; padding: 10px; display: flex; flex-direction: column; gap: 10px; max-height: calc(100dvh - 250px); overflow-y: auto; border: 2px solid transparent; }
.kb-columna.kb-sobre { border-color: var(--verde); background: var(--verde-claro); }
.kb-columna h2 { font-size: 13.5px; font-weight: 700; padding: 2px 4px; position: sticky; top: -10px; background: inherit; }
.kb-lista { display: flex; flex-direction: column; gap: 8px; }
.kb-tarjeta { background: #fff; border: 1px solid var(--borde); border-left: 3px solid transparent; border-radius: 12px; padding: 10px 12px; display: flex; flex-direction: column; gap: 6px; box-shadow: 0 1px 2px rgb(27 31 29 / 5%); cursor: grab; }
.kb-tarjeta.espera { border-left-color: var(--ambar-borde); }
.kb-fila { display: flex; justify-content: space-between; gap: 8px; align-items: center; }
.kb-controles { display: flex; flex-direction: column; gap: 4px; font-size: 12px; color: var(--suave); }
.kb-controles .btn { align-self: flex-start; }
.kb-controles select { min-height: 34px; padding: 0 8px; font-size: 13px; border-radius: 8px; width: 100%; }
.kb-vacia { padding: 2px 4px 4px; margin: 0; font-size: 12.5px; }
.kb-columna.vacia { flex-basis: 156px; background: transparent; border: 1.5px dashed var(--borde-fuerte); }
.kb-columna.vacia h2 { font-weight: 600; color: var(--tinta-2); }
.kb-resumen { margin: 0; }
.filtros-det:not([open]) { margin-bottom: -4px; }

/* conversación: cita, adjuntos, ventana de 24 h y plantillas */
.cita-bloque { display: flex; flex-direction: column; gap: 1px; margin: 0 0 6px; padding: 6px 10px; border-left: 3px solid var(--verde); background: rgb(11 107 79 / 8%); border-radius: 6px; font-size: 12.5px; color: var(--tinta-2); }
.cita-bloque span { overflow: hidden; text-overflow: ellipsis; display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; }
.cita-barra { display: flex; flex-wrap: wrap; align-items: center; gap: 6px 14px; padding: 8px 12px; background: #fff; border: 1px solid var(--verde-borde); border-left: 3px solid var(--verde); border-radius: 10px; }
.cita-texto { display: flex; flex-direction: column; flex: 1 1 220px; min-width: 0; font-size: 13px; }
.cita-texto span { color: var(--tinta-2); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.adj-chip { display: flex; align-items: center; gap: 10px; padding: 8px 12px; background: #fff; border: 1px solid var(--borde-fuerte); border-radius: 10px; flex-wrap: wrap; }
.adj-texto { flex: 1 1 200px; min-width: 0; overflow-wrap: anywhere; font-size: 13px; }
.compositor-pie .btn-chico { min-height: 30px; }
.ventana-aviso { background: var(--ambar-fondo); color: var(--ambar); font-weight: 600; }
.plantilla-panel { margin: 0 20px 4px; padding: 14px 16px; background: #fff; border: 1px solid var(--verde-borde); border-radius: 14px; display: flex; flex-direction: column; gap: 10px; max-height: 45vh; overflow-y: auto; flex: none; }
.plantilla-panel h3 { font-size: 14px; margin: 0; }
.asignar-fila { display: flex; align-items: center; gap: 8px; min-height: 36px; }
.asignada-texto { font-size: 13px; font-weight: 600; color: var(--tinta); }

@media (max-width: 899px) {
  .cuerpo > .panel { position: absolute; inset: 0; top: 55px; width: 100%; visibility: hidden; grid-column: auto; display: block; }
  .app[data-panel='panel'] .panel { visibility: visible; z-index: 4; }
  .app[data-panel='panel'] .nav { visibility: visible; }
  .panel-cuerpo { padding: 14px 12px 28px; }
  .kb-columna { flex-basis: 84vw; max-height: none; }
  .kb-columna.vacia { flex-basis: 40vw; }
  .ancho-f { grid-column: auto; }
  .filtros { grid-template-columns: 1fr 1fr; }
  .plantilla-panel { margin: 0 12px 4px; max-height: 50vh; }
  .barra-masiva { position: static; }
  .app[data-modo]:not([data-modo='bandeja']) .cabecera { display: flex; }
}

/* ajustes finos de la etapa 2 */
label.check-fila { display: inline-flex; align-items: center; gap: 8px; flex-wrap: nowrap; color: var(--tinta-2); font-weight: 500; }
.check-fila input[type='checkbox'], .check-fila input[type='radio'] { width: 18px; height: 18px; min-height: 0; accent-color: var(--verde); flex: none; }
.stat { display: flex; flex-direction: column; gap: 2px; }
.fila-msg { align-items: center; gap: 6px; }
.responder {
  flex: none; width: 32px; height: 32px; display: grid; place-items: center; border: 0; border-radius: 50%; padding: 0;
  background: transparent; color: var(--suave); cursor: pointer; opacity: 0; transition: opacity .15s, background-color .15s;
}
.fila-msg.sal .responder { order: -1; }
.responder:hover { background: #e6e9e5; color: var(--tinta); }
.fila-msg:hover .responder, .responder:focus-visible { opacity: 1; }
@media (hover: none) { .responder { opacity: .7; } }
.plantilla-panel { gap: 8px; padding: 12px 14px; }
.plantilla-panel .acciones-fila { position: sticky; bottom: -12px; background: #fff; padding: 8px 0 0; }
.plantilla-panel .form-grid { grid-template-columns: repeat(auto-fit, minmax(220px, 1fr)); }
.plantilla-panel .burbuja-texto { padding: 10px 12px; margin: 0; }
.log { min-height: 160px; }

.filtros-det > summary { cursor: pointer; min-height: 40px; display: inline-flex; align-items: center; padding: 0 16px; border: 1px solid var(--borde-fuerte); border-radius: 10px; background: #fff; font-weight: 600; margin-bottom: 10px; }

/* ======================= Etapa 3 ======================= */
.gasto { display: flex; flex-direction: column; align-items: flex-end; line-height: 1.2; }
.gasto-etq { font-size: 12px; color: var(--suave); }
.gasto-val { font-size: 14px; font-weight: 600; font-variant-numeric: tabular-nums; }

.sug-panel {
  margin: 0 20px 8px; padding: 10px 14px 12px; background: #fff; border: 1px solid var(--verde-borde); border-radius: var(--radio);
  display: flex; flex-direction: column; gap: 6px; flex: none; max-height: 32vh; overflow-y: auto; box-shadow: var(--sombra);
}
.sug-panel > p.suave { font-size: 12.5px; margin: 0; }
.sug-titulo { display: flex; align-items: center; gap: 8px; margin: 0; font-size: 12.5px; font-weight: 700; color: var(--verde); }
.sug-texto { margin: 0; font-size: 14px; line-height: 1.5; white-space: pre-line; }
.sug-panel .acciones-fila { margin-top: 2px; }
.sug-panel .acciones-fila .btn { min-height: 36px; }

.audio-bloque { display: flex; flex-direction: column; gap: 6px; }
.transcripcion { margin: 0; font-size: 13px; line-height: 1.4; color: var(--tinta-2); }
.transcripcion.suave { color: var(--suave); }

.ficha-resumen { background: var(--verde-sel); border: 1px solid var(--verde-borde); border-radius: 12px; padding: 12px; }
.resumen-texto { margin: 0; font-size: 13px; line-height: 1.5; white-space: pre-line; color: var(--tinta-2); }
.ficha-cab-seccion { display: flex; align-items: center; justify-content: space-between; gap: 8px; }
.ficha-cab-seccion h3 { margin: 0; }
.reservas-lista { display: flex; flex-direction: column; gap: 10px; }
.reserva { border: 1px solid var(--borde); border-radius: 12px; padding: 10px 12px; display: flex; flex-direction: column; gap: 4px; }
.reserva-cab { display: flex; align-items: center; justify-content: space-between; gap: 8px; }
.reserva-linea, .reserva-montos { margin: 0; font-size: 13px; color: var(--tinta-2); }
.reserva-montos { font-weight: 600; color: var(--tinta); }
.cashea { margin-top: 6px; padding-top: 8px; border-top: 1px dashed var(--borde-fuerte); display: flex; flex-direction: column; gap: 4px; font-size: 13px; }
.tabla-cuotas { font-size: 12.5px; }
.tabla-cuotas th, .tabla-cuotas td { padding: 4px 6px; }

@media (max-width: 899px) {
  .gasto { align-items: flex-start; order: 3; }
  .sug-panel { margin: 0 12px 6px; max-height: 36vh; }
}